7v7v Privacy Policy

1 Introduction

7v7v is a safe and reliable online betting and casino platform built specifically for players in Bangladesh. When you use our platform, you share certain information with us. This privacy policy explains how 7v7v collects that information, how it is used, who it is shared with, and how it is kept secure.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. Please read this policy carefully. If you have any objections, contact us or stop using the platform.

2 Who This Policy Applies To

This privacy policy applies to all users of the 7v7v platform — both those who manage an account as registered members and those who visit the platform simply to browse information.

This platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If a minor has registered on our platform, we reserve the right to immediately close that account and delete the associated data.

3 Information You Provide Directly

When you open an account or use our services on 7v7v, you provide us with the following information directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security question answers
• Deposit and withdrawal transaction details (bKash, Nagad or Rocket account information)
• A copy of your national ID or passport for identity verification (if required)
• Information you share with us via support chat or email

4 Automatically Collected Information

When you use the platform, the following technical information may be collected automatically:

• Device information: your device type, operating system, browser type and version
• IP address: for approximate location detection and fraud prevention
• Cookies and session data: to improve your browsing experience and manage login sessions
• Gaming behaviour: which games you played, bet amounts, win/loss history — this is used for platform improvement
• Log files: connection duration, page visit data and error logs

This automatic data collection process is essential for ensuring the security and performance of the platform.

5 Information Received from Third Parties

In some cases we may also receive information from third parties, such as:

• From identity verification service providers
• From third-party analytics as part of fraud prevention measures
• Transaction confirmation information from payment processing services (bKash, Nagad, Rocket)

In these cases, third parties must only share information with us that has been obtained lawfully.

6 How We Use Your Information

7v7v uses your information only for the following legitimate purposes:

1. Account management: creating, managing and securing your account and verifying your identity.
2. Service delivery: providing core services such as gaming, betting, deposits and withdrawals without interruption.
3. Transaction processing: successfully completing your deposit and withdrawal requests via bKash, Nagad or Rocket.
4. Customer support: helping our 24/7 live chat and email support team resolve your questions, complaints and issues.
5. Security and fraud prevention: detecting suspicious activity, preventing multiple accounts and ensuring platform security.
6. Responsible gaming: identifying risky behaviour to provide you with support and managing self-exclusion features.
7. Platform improvement: analysing overall usage to improve the gaming experience, interface and service quality.
8. Communications: notifying you of important account updates, policy changes or security alerts.

7 Who Your Information Is Shared With

7v7v may share your information only in the following specific circumstances:

• Payment service providers: necessary information is shared with bKash, Nagad and Rocket to complete your transactions. These organisations follow their own privacy policies.
• Technology service providers: operational data may be shared with the technology partners we work with to run the platform — however they may only use it in accordance with our instructions.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, Ezugi and NetEnt may process limited operational data to run games.
• Legal obligations: information may be disclosed as required to comply with lawful legal directives or orders from competent authorities.
• Fraud prevention: to assist relevant authorities in investigating fraudulent or criminal activity.

Outside of the above cases, we do not share your personal information with any third party.

8 International Data Transfers

As 7v7v operates an international platform, in some cases your information may be stored or processed on servers in other countries. In such cases we ensure that appropriate safeguards are in place for your information in that country or infrastructure.

For any data transfer, we use SSL encryption and other industry-standard security protocols.

9 How We Keep Your Information Secure

7v7v follows the highest industry standards to protect your information. Our security measures include:

• SSL/TLS encryption: all data between your browser and our servers is transmitted over encrypted channels.
• Password hashing: your password is never stored directly — it is kept secure using strong hashing algorithms only.
• Access controls: only authorised staff can access your information and a log of every access is retained.
• Regular security audits: we regularly test our systems for vulnerabilities and make necessary improvements.
• Firewalls and intrusion detection: advanced network security measures are active at all times.
• Data backups: your information is backed up regularly so it is not lost in the event of a technical issue.

10 Data Retention Period

We retain your information only for as long as necessary to fulfil the legitimate purpose for which it was collected. Specifically:

• Information for active accounts is retained for the duration of the account.
• After an account is closed, certain information may be retained for a specified period to meet legal or regulatory requirements.
• Transaction records are kept for as long as necessary for financial audits and dispute resolution.
• Fraud prevention data may be retained for a specified period to prevent future misuse.

11 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 7v7v uses cookies for the following reasons:

• Essential cookies: keeping your login session active, saving shopping cart and form data — the platform does not function properly without these.
• Functional cookies: remembering your preferred language and settings.
• Analytics cookies: understanding how many users are viewing which pages and how the platform is being used — which helps improve the quality of the service.
• Security cookies: detecting fraudulent activity and keeping your account secure.

You can control or disable cookies from your browser settings, though this may limit some features of the platform.

12 Your Rights Regarding Your Information

As a user of 7v7v, you have the following rights over your own information:

• Access: the right to request information about what data we hold about you.
• Correction: the right to request correction of any inaccuracies or incompleteness in your information.
• Deletion: the right to request deletion of your information in certain circumstances — subject to legal or regulatory obligations.
• Restriction of processing: the right to request that processing of your information be restricted in certain cases.
• Data portability: the right to request your information in a common, readable format.
• Objection: the right to object to your information being used for specific purposes.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request as soon as possible.

13 Opting Out of Marketing Communications

We are required to send you important account-related messages as they are part of delivering the service. However, you can opt out of promotional messages at any time — write to [email protected] or turn off the relevant option in your account settings.

14 Protection of Minors' Information

7v7v is a platform operated exclusively for users aged 21 and above. We do not knowingly collect personal information from any minor.

If you believe your minor child or someone you know may have registered on our platform, contact [email protected] immediately. We will take prompt action to delete the relevant account and data.

15 Third-Party Websites and Links

Our platform may occasionally reference third-party services (such as payment providers or game software developers). These third parties have their own privacy policies and 7v7v is not responsible for their use of information.

When you use any third-party service, you are advised to read their privacy policy.

16 Changes to This Policy

This privacy policy may be updated from time to time as a result of changes to 7v7v's services, technology or legal requirements. For significant changes, we will:

• Publish a notice on the platform
• Notify you at your registered email address (for major changes)
• State the "Last Updated" date at the top of the page

Continued use of the platform after changes are made will be considered as your consent to the new policy. So check this page regularly.

17 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, our support team is ready to help.

For more information, visit our FAQ page or go to the About Us page.